The Manager, Construction Operations supports the greater Integrated Services department and specifically the Capital Project Services team located centrally in Fort Washington, PA.  The Manager will support the AVP, Capital Project Services with oversight of all internal processes to maintain the data of a large industrial portfolio. The Manager will be responsible for one region as their managed territory (i.e.: East, Central, or West).  This position will manage an external offshore team and oversee the external offshore team’s performance. The role will act as a data steward of Capital and Construction data needed to accurately report and forecast.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee Capital Project’s internal processes and ensure data is accurate.

• Serve as central point of contact for regional construction and property management field teams regarding capital data for jobs and invoicing.

• Point of contact for external teams providing guidance with regards to lease interpretation, job creation/coding, accounting deliverables, and forecasting.

• Reviews and provides data reporting to the field to ensure capital data is accurate and maintained accordingly.

• At times may need to set up jobs in Yardi for new projects that accurately reflect correct budget, lease obligations, and contains all supporting documentation required to commence work.

• Assisting with the onboarding process for team new hires.

• Provides guidance and recommendations on SOP generation and training.

• Maintain constant communication with Regional Construction, Property Management, and Leasing to ensure Yardi reflects accurate information regarding budgets, schedules, and forecasts.

• Is a Yardi Workflow approver of prescribed job and budget revision workflows.

• Manage the Close-Out Process of completed jobs.

• Oversee and monitor the accuracy of all capital and construction data not limited to dates, dollars and GL coding through job set ups and invoicing.

• Build and maintain strong cross functional partnerships to ensure internal and external customer needs are resolved, anticipate and partner on future solutions.

• Other duties as assigned

REQUIRED EDUCATION & EXPERIENCE

• BA or BS in relevant field of study (Construction Management, Real Estate, Business Management or similar).

• 3+ Years Experience

• Must possess a highly developed acumen in problem solving, communication, organization, and business analytics.

• Requires a customer centric mindset and understanding of internal customer service

• Detail-oriented and organized.

• Set clear expectations with staff.

• Maintain strong follow up and follow through.

• Strong proficiency with Microsoft Outlook, Excel, Word, PowerPoint; familiarity with Yardi is preferred.

• Ability to multi-task effectively in a fast-paced work environment while maintaining a customer service mindset.