Race Track Support Technician – Mickey Thompson 

The Race Track Support Technician reports to the Motorsports Manager and plays a key role in supporting performance racing customers, through technical support, customer service, sales, and general equipment maintenance.

Responsibilities:

Technical/Event Support:  Monitor and manage race track event operations to meet customer expectations and company goals

• Plan and forecast inventory for race events and coordinate travel details
• Suggest recommendations to buyers at events by providing accurate tire sizes, part numbers, etc.
• Ability to work races with minimal supervision and answer race related questions
• Represent Mickey Thompson brand in a positive and professional manner
• Process cash sales and manage inventory within the  tractor trailer at events
• Set-up and tear down of displays, canopies, and tire machine equipment
• Load and unload inventory from  truck and warehouse
• Provide mounting and balancing services

DOT Compliance: For those with CDL licenses, this includes compliance with all DOT regulations and company policy.

Customer Support: 

• Ability to answer questions or problems relating to products, pricing, and availability
• Process Racer Support Orders for tires and requests for yearly support
• Ability to establish and maintain effective relationships with customers
• Assist in the office  by answering calls from customers relating to technical support and help out in the warehouse with maintenance support as needed
• Must be reliable, respectful and possess a team player attitude

Required Education, Training, and/or Experience:

• Valid Driver’s License 
• CDL License
• Basic computer skills: Word, Excel and e-mail
• Knowledge of High Performance Aftermarket and racing industry preferred

Working Conditions:

• Must be able to travel in excess of 25 weekends

• Able to stand for long periods of time and lift in excess of 70lbs without restrictions
• Ability to work under tight time and resource constraints
• Ability to make decisions in the field relative to customer matters, adjustments, applications, and warranty issues
• Able to tolerate loud noise and willing to work in all types of weather conditionsa