Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. To coordinate customer delivery activities, direct company-employed truck drivers.
The Operations Supervisor - Dispatcher is responsible for a safe work environment for all Drivers. His/her goal is to obtain the highest possible level of customer satisfaction for all customers and add value to the services we perform for our customers.
-Salary: Low to Mid $60,000 Bonus Eligible
Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition Maintain a good working relationship with peers and drivers.
Maintaining employee records including driver???s logs, TMW information and payroll.
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Complete reporting for on-time performance of the carrier for the customer.
Complete reporting of overnight issues for the regional team and keep management apprised of operational issues that arise.
Field calls, emails, and in- of various nature from drivers, dock workers, and other terminals.
Assisting Terminal Manager or Area Manager with start-up of new Terminals, if requested.
Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Manage the driver compliance in regards to Federal and State regulations, including but not limited to Federal Motor Carrier Safety Regulations and OSHA regulations.
Growth / Customer Experience
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Ensure compliance of the scheduling of drivers and vehicles on customer???s accounts.
Manage the driver???s daily vehicle condition reports weekly.
Manage the driver???s hours of service compliance.
Other projects and tasks as assigned by supervisor
2 - 4 years related functional experience
High School Diploma or equivalent required
Bachelor???s Degree preferred
Must have ability to connect and build rapport and relationships with associates and external customers at all levels
Must have ability to work efficiently with time management and organizational skills
Strong written/oral communication skills and the ability to actively listen are required
Ability to manage through a problem and think and make decisions independently
Ability to drive process improvement and lead change
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Must demonstrate ownership & responsibility to run the operation with a sense of urgency
DOT and dispatching experience preferred for dedicated contract carriage
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit www.PenskeLogistics.com to learn more.
Work Locations :
3819 Prologis Parkway 3819 Prologis Parkway
Nazareth, PA 18064
Primary Location : United States-Pennsylvania-Nazareth
Job : Logistics/Supply Chain
Penske Oracle Job (US & CA only do not edit): : PL.Operations Supervisor
Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards. Sound like you?